iouserena

AboutMe

By merging my technical prowess with a discerning design sense and a strategic business mindset, I aspire to make a lasting IMPACT on every project I contribute to.

COLLABORATION is at the core of my approach. I thrive in team environments, collaborating closely with designers, and developers to create seamless and harmonious digital experiences. I value the power of effective communication and believe that collective expertise results in the most exceptional outcomes.

I’m excited to contribute my skills and collaborate with like-minded individuals who share the vision of creating transformative digital EXPERIENCES.

Education

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NEW YORK UNIVERSITY
Bachelor of Art in Computer Science (Expected: May 2024)
Relevant Coursework: Data Structures, Basic Algorithms, Web Development, Applied Internet Technology

Experience

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PETAL PALETTE NY
Co-Founder (July 2023 – Present)

• Leading creation of responsive WordPress e-commerce site on Bluehost for startup focusing in preserved flowers 
• Seamlessly integrating secure payment functionality using the bank’s API ensuring utmost security for clients 
• Wireframing site’s aesthetics via Figma, aligning with startup’s unique offerings and audience preferences 
• Partnered for strategic market research, guiding flower selection and competitive pricing for the inaugural launch 

RAMADA BY WYNDHAM FLUSHING NY
Assistant Manager (November 2021 – Present)

• Optimize room availability and managing reservations with precision to maintain an 85% occupancy rate 
• Resolve 20+ technical issues on Oracle Cloud systems promptly, minimizing disruptions to operations 
• Elevate the hotel’s online reputation by raising Google reviews 33% to 4 stars through client satisfaction 
• Assume pivotal role in training and mentoring new front desk associates, ensuring consistent service excellence 

FIVE STAR NAIL NY
Salon Operations Manager (January 2021 – Present)

• Teaming up with suppliers and CEO to streamline inventory by cutting purchases of low-performing products 
• Refining end-of-day procedures by introducing Google Sheets for data entry, reducing processing time by 20% 
• Directing clients to suitable techs based on preferences and availability, fortifying satisfaction and service delivery 
• Identifying and resolving 300+ discrepancies, including chargebacks, to maintain accurate financial records 

CAZO WELLNESS NY
Ecommerce Developer Intern (July 2022 – August 2022)

• Improved store site via Shopify code modifications, addressing goals beyond the platform’s GUI editor capabilities 
• Produced custom icons (cart, profile, search) using Adobe Illustrator, optimizing as SVGs for improved UX 
• Boosted website traffic by 10% through enhanced icons and consistent font and image integration across all pages
• Collaborated with project supervisor to anticipate progress and successfully achieved weekly sprint goals 

CODESIMPLE NY
Tutor (Oct 2021 – Nov 2021)

• Mentored school students in Python, providing one-on-one guidance for projects and concept reinforcement 
• Debugged students’ code, delivering constructive feedback and boosting programming proficiency 
• Nurtured academic growth by adapting to individual styles, emphasizing an enjoyable learning environment 
• Covered algorithms, data structures, and data types, enriching understanding of fundamental concepts 

#BUILTBYGIRLS NY
Mentee (Sept 2019 – Dec 2019)

• Selected as a mentee and matched with a female industry professional to learn about her journey in the tech field
• Executed consumer and market analysis to assemble the most viable product placement strategy for product launch
• Expanded knowledge in the tech field by discussing the future of tech and the importance of consumer insights